Thank you for shopping with Wild N Free Farms! We want to ensure that your shopping experience is as smooth and enjoyable as possible. Please take a moment to review our Returns and Refunds Policy for apparel.
1. Returns
1.1 Eligibility for Returns:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
1.2 Non-Returnable Items:
- Personalized or customized items.
- Items marked as final sale.
- Digital downloads or services
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the address on the shipping container. Doing so will result in an ineligibility for a refund.
2. Refunds
2.1 Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
2.2 Late or Missing Refunds:
- If you haven’t received a refund within the specified time, please check with your bank or credit card company.
- If the issue persists, contact us at contact.wildandfreefarms@gmail.com for further assistance.
3. Exchanges
3.1 Exchange Process:
- If you need to exchange an item for a different size or color, please contact us at contact.wildandfreefarms@gmail.com to initiate the exchange process.
- We will provide instructions on how to return the original item and process the exchange.
4. Shipping Costs
4.1 Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
4.2 Exchange Shipping:
- For exchanges due to sizing issues, customers are responsible for the return shipping of the original item, and we will cover the shipping costs of the exchanged item.
5. Defective or Incorrect Items
5.1 Defective Items:
- If you receive a defective item, please contact us at contact.wildandfreefarms@gmail.com with photos of the defect within 7 days of receiving the product. We will arrange for a replacement or issue a refund.
5.2 Incorrect Items:
- If you receive the wrong item, please contact us immediately at contact.wildandfreefarms@gmail.com, and we will rectify the error with a replacement or refund.
6. Contact Information
If you have any questions or concerns about our Returns and Refunds Policy, please contact us at contact.wildandfreefarms@gmail.com or 417-241-8796.
Wild N Free Farms reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most up-to-date policy.
Thank you for choosing Wild N Free Farms!